Term and Conditions

Last Updated: [Insert Date]

1. Our Adventure Community

Vango Store serves outdoor enthusiasts who value quality camping equipment for their adventures. Our products range from tents and air beds to camping furniture and accessories, designed to enhance your experience in nature.

2. User Responsibilities

As a valued member of our adventure community, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes related to outdoor gear purchases
• Not attempt to gain unauthorized access to our systems or other users’ accounts
• Comply with all applicable laws and regulations regarding online purchases
• Be responsible for maintaining the confidentiality of your account credentials

3. Products and Services

3.1 Product Descriptions

We strive to accurately describe all adventure gear on our website, including:

• Tents (Adventure Tents, Backpacking Tents, Blackout & Dark Inner Tents)
• Sleeping solutions (Air Beds, Air Tube Replacements, Pumps)
• Camping furniture (Chairs, Stools, Tables)
• Outdoor accessories (Awnings, Annexes, Carpets, Cookers, Stoves)

While we aim for accuracy, slight variations may occur. Product colors may differ slightly from website images due to monitor settings.

3.2 Product Availability

All items are subject to availability. We may limit quantities and reserve the right to discontinue products without notice.

4. Orders and Payments

4.1 Order Process

Your adventure gear order follows this journey:

1. Order placement through our website
2. Order confirmation email (within 1-2 business days)
3. Processing and preparation for shipping
4. Shipping notification with tracking information

4.2 Payment Options

We accept these payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely. We do not store your full payment details on our servers.

4.3 Pricing

All prices are in USD and exclude applicable taxes unless stated otherwise. We reserve the right to adjust prices due to market conditions or supplier changes.

5. Shipping and Delivery

5.1 Shipping Options

We offer two adventure-ready shipping methods:

• Standard Shipping ($12.95 USD): DHL or FedEx, 10-15 business days after shipping
• Free Shipping (orders over $50 USD): EMS, 15-25 business days after shipping

5.2 Delivery Areas

We ship globally except to parts of Asia and remote regions. International customers are responsible for any customs fees or import duties.

5.3 Delivery Issues

If your adventure gear doesn’t arrive as expected, contact us immediately at [email protected] with your order details.

6. Returns and Refunds

6.1 Return Policy

We accept returns of most items within 15 days of delivery when in new, unused condition with original packaging and tags. Exceptions include:

• Air Tube Replacements (hygiene reasons)
• Used Appliances (safety reasons)
• Opened Air Beds and Pumps (hygiene reasons)
• Custom or Special Order Items

6.2 Return Process

Follow these steps for a smooth return:

1. Contact us within 15 days at [email protected]
2. Package items securely in original packaging
3. Ship to: Vango Store Returns, 1769 Perry Street, Sandusky, US 48471
4. Allow 3-5 business days for refund processing after we receive your return

Return shipping costs are the customer’s responsibility unless the return results from our error.

6.3 Refunds

Refunds will be issued to your original payment method within:

• Credit/Debit Cards: 3-10 business days
• PayPal: 3-5 business days

Original shipping fees are non-refundable except in cases of our error.

7. Intellectual Property

All content on usvangocamping.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

8. Limitation of Liability

Vango Store shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use
• Issues resulting from improper product use contrary to instructions
• Delays or failures in performance due to events beyond our reasonable control

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

9. Privacy and Data Protection

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

10. Governing Law

These Terms shall be governed by the laws of the United States and the state of [Insert State], without regard to conflict of law principles.

11. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new effective date. Your continued use constitutes acceptance of the revised Terms.

12. Contact Us

For questions about these Terms or your adventure gear purchases:

Email: [email protected]
Mail: Vango Store, 1769 Perry Street, Sandusky, US 48471
Hours: Monday-Friday, 9AM-5PM EST