Shipping Policy

Our Hassle-Free Returns Policy

We stand behind our adventure gear just as we stand behind you on every outdoor journey. If your purchase doesn’t meet your expectations, our straightforward returns process will have you back outdoors in no time.

Our Return Promise

We accept returns of most items within 15 days of delivery when they are in new, unused condition with original packaging and tags attached.

Non-Returnable Items

For safety and hygiene reasons, these adventure essentials cannot be returned:

• Air Tube Replacements (hygiene reasons)
• Used Appliances (safety reasons)
• Opened Air Beds and Pumps (hygiene reasons)
• Custom or Special Order Items

Easy 4-Step Returns Process

1. Initiate Your Return

   Contact our customer adventure team within 15 days of delivery at [email protected] with your order number and reason for return.

2. Package Your Items

   Securely pack the item(s) in original packaging with all tags attached. Include all accessories and documentation.

3. Ship Your Return

   Send your package to:
   Vango Store Returns
   1769 Perry Street
   Sandusky, US 48471

   We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

4. Receive Your Refund or Exchange

   Once we receive and inspect your returned camping gear, we’ll process your refund or exchange within 3-5 business days.

Refund Information

Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days after processing
• PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable, except in cases of our error.

Exchange Process

For exchanges of camping equipment:

• Follow the standard return process above
• Clearly indicate the item you wish to exchange for
• We’ll ship your new item once the return is received
• Shipping charges apply for the new item unless the exchange is due to our error

Damaged or Defective Items

If your adventure tent, camping chair, or other gear arrives damaged or defective:

• Contact us immediately at [email protected]
• Include photos of the damage or defect
• We’ll arrange for a replacement or refund, including return shipping costs

International Returns

For customers outside the U.S. (excluding parts of Asia and remote regions):

• Return shipping costs are the customer’s responsibility
• Customs fees and import duties are non-refundable
• Please mark the package as “Returned Goods” to avoid additional charges