Last Updated: [Insert Date]

At Vango Store, we stand behind the quality of our outdoor gear just as we stand behind you on every adventure. If your purchase doesn’t meet your expectations, our straightforward returns process will have you back outdoors in no time.

Our Return Promise

We accept returns of most items within 15 days of delivery when they are in new, unused condition with original packaging and tags attached. Your satisfaction with our adventure tents, camping furniture, and outdoor accessories is our top priority.

Non-Returnable Items

To ensure the safety and hygiene of all our customers, the following items cannot be returned:

  • Air Tube Replacements (hygiene reasons)
  • Used Appliances (safety reasons)
  • Opened Air Beds and Pumps (hygiene reasons)
  • Custom or Special Order Items

Easy Returns Process

Step 1: Initiate Your Return

Contact our customer adventure team within 15 days of delivery to request a return authorization:

Step 2: Package Your Items

Securely pack the item(s) in the original packaging with all tags still attached. Include all accessories and documentation that came with your outdoor gear.

Step 3: Ship Your Return

Send your package to our returns center at:

Vango Store Returns
1769 Perry Street
Sandusky, US 48471

We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your returned camping gear, we’ll process your refund or exchange within 3-5 business days.

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable, except in cases of our error.

Exchange Process

For exchanges of camping equipment:

  1. Follow the standard return process above
  2. Clearly indicate the item you wish to exchange for
  3. We’ll ship your new item once the return is received

Shipping charges apply for the new item unless the exchange is due to our error.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Vango Store Team, I would like to request a return for my recent purchase (Order #[Your Order Number] placed on [Order Date]). Items to return: – [Product Name] – [Quantity] – [Reason for Return] I understand I need to ship the items to your returns center at: Vango Store Returns 1769 Perry Street Sandusky, US 48471 Please confirm my return authorization and provide any special instructions. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number]

Damaged or Defective Items

If your adventure tent, camping chair, or other gear arrives damaged or defective:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage or defect
  3. We’ll arrange for a replacement or refund, including return shipping costs

International Returns

For customers outside the U.S. (excluding parts of Asia and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Need Help With Your Return?

Our camping experts are here to help with any questions about returning your outdoor gear.

Contact us at [email protected] Monday-Friday, 9AM-5PM EST.

At Vango Store, we want every piece of camping equipment you purchase to enhance your outdoor experiences. If it doesn’t, we’ll make it right – because your adventure shouldn’t wait.