Welcome to Vango Store’s FAQ! We’re here to help you with all your outdoor adventure needs. Whether you’re planning a weekend camping trip or a months-long expedition, our premium gear and reliable service will support your journey.
About Vango Store
Who is Vango Store’s target customer?
Vango Store caters to outdoor enthusiasts of all levels – from casual campers to serious adventurers. Our customers range from:
- Weekend campers looking for comfortable air beds and tents
- Backpackers needing lightweight, durable equipment
- Campervan owners seeking quality accessories
- Families preparing for outdoor vacations
- Adventure seekers requiring specialized gear
What is Vango Store’s product focus?
We specialize in high-quality outdoor equipment with these characteristics:
- Comprehensive camping solutions – from tents to cookware
- Specialized accessories like blackout inner tents and breathable carpets
- Durable adventure gear designed for various outdoor conditions
- Comfort-focused products including air beds and camping furniture
Product Questions
How do I choose the right tent for my needs?
Consider these factors when selecting a tent:
- Group size: Check the capacity rating
- Seasonality: Adventure tents for rugged use vs. standard camping tents
- Special features: Blackout options for better sleep, annexes for extra space
- Weight: Backpacking tents are lighter but may sacrifice space
What’s the difference between your air beds and air tube replacements?
Our air beds are complete sleeping solutions with built-in pumps, while air tube replacements are spare parts for repairing existing air beds. If you’re unsure which product you need, check your equipment model number or contact our support team.
Are your camping appliances suitable for international voltage?
Most of our appliances are designed for standard US voltage (110V). If you’re shipping internationally, please check the product specifications or contact us for voltage compatibility in your country.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Can I change my order after payment?
You may request changes within 1 hour of ordering by emailing [email protected]. After this window, we cannot guarantee changes as we process orders quickly for fast shipping.
Shipping & Delivery
Where do you ship?
We ship worldwide, excluding some remote areas and parts of Asia. During checkout, our system will confirm if we can deliver to your location.
What are my shipping options?
Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 business days after shipping (1-2 day processing).
Free Shipping (Orders over $50): Via EMS, arriving 15-25 business days after shipping (1-2 day processing).
Free Shipping (Orders over $50): Via EMS, arriving 15-25 business days after shipping (1-2 day processing).
Pro Tip: For trips with specific start dates, order at least 3 weeks in advance, especially with free shipping.
How can I track my order?
You’ll receive a tracking email once your order ships. Use this to monitor your package’s progress. If you have issues, contact us at [email protected].
Are there additional fees for international orders?
International shipments may be subject to customs fees or import taxes, which are the recipient’s responsibility. These vary by country and aren’t included in your order total.
Returns & Exchanges
What is your return policy?
You may return items within 15 days of delivery, provided they’re in original condition with all packaging. Visit our Returns Policy page for detailed instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, contact us immediately at [email protected].
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days. The time for the refund to appear in your account depends on your payment provider.
Contact & Support
How do I contact customer service?
Email us at [email protected] for any questions about:
- Product recommendations
- Order status
- Shipping concerns
- Returns
- General inquiries
What are your business hours?
Our team operates Monday-Friday, 9AM-5PM EST. We strive to respond to all emails within 24 business hours.
Where is Vango Store located?
Our warehouse is at:
1769 Perry Street, Sandusky, US 48471
This is not a retail location – we operate exclusively online.
1769 Perry Street, Sandusky, US 48471
This is not a retail location – we operate exclusively online.
Didn’t find your answer? Our camping experts are ready to help! Contact us at [email protected] and we’ll ensure you have the information you need for your next adventure.
Happy exploring from the Vango Store team!